CHRONO AVIATION :

What information is covered by this Policy? The Policy applies to personal information. Personal information refers to any information about an identifiable person, such as your home address, phone number, and email address.This Policy does not apply to anonymous information, i.e., information that does not include a person’s name, contact details, or any other information that could reasonably be used to identify the person.

• When you communicate with us, we collect information about that interaction, such as the timing and reason for the interaction.

• When you browse our website or other online platforms, including third-party websites affiliated with Chrono Aviation, we collect information about your Internet Protocol address, device type, and browsing activities.

• If you are employed by a Chrono Aviation client company, we also keep the passenger lists that include you, which are transmitted to us by our client.

If you are employed by a Chrono Aviation client company, we also keep the passenger lists that include you, which are transmitted to us by our client. We collect personal information when you travel with us by presenting yourself at the check-in counter of our service providers, for example::

• Verify your identity, for legal and security purposes ;

• Check your vaccination status (if applicable).

The personal information we collect for these purposes includes your name, address, phone number, email address, passport, or other government-issued identification information, as well as your date of birth. To assess the total weight of the airplane and as an additional identification element, we also need to know your gender. We collect personal information when you travel with us, for example:

• To deliver delayed luggage ;

• To use our lost and found services if you have left personal items on board or at the airport.

Why do we use and disclose your personal information? We use and disclose your personal information to fulfill your requests or complete your transactions, including:

• Communicating with you, for example, to inform you of changes to your flight or to answer your inquiries ;

• We may share your personal information with third-party business partners, such as our ground service provider Lux FBO.

We also use and disclose your personal information to better serve you, by:

• Managing and enhancing your travel experience;

• Administering our websites, mobile apps, and online platforms to make them easier to use, for instance by pre-filling forms with your contact details or other relevant personal information;

• Handling customer service inquiries,such as questions about your flights ;

• Monitoring and maintaining the quality of our operations ,for example, by tracking or recording phone conversations with our representatives for quality assurance purposes.

We also use and disclose your personal information to improve our products and services and to offer you relevant deals through:

• Feedback surveys integrated into our mobile app ;

• Promoting products and services that may be of interest to you.

We also use and disclose your personal information to meet our operational and legal requirements,such as :

• Ensuring the safety and security of our operations ;

• Fulfilling our legal obligations – like other airlines, Chrono Aviation must comply with security laws enacted by Canada, the United States, and several other countries requiring us to give border control agencies access to passenger information, including those arriving in a country or flying over one – consequently, information about you and your travel arrangements may be shared with customs and immigration authorities in the countries included in your itinerary ;

• Protecting our business or legal interests, for example, to investigate, detect, or prevent fraud or harm to our systems ;

• Measuring the success or effectiveness of Chrono Aviation’s offers, promotions, privileges, content, products, and services ;

• Generating de-identified information for further analysis, notably to identify trends among our customers as a whole, including supporting decisions to improve our products, services, or operations ;

• Fulfilling other purposes for which you may give consent, or as permitted or required by applicable law.

Transfers to our service providers

We may transfer your personal information to service providers that support our various functions, including reservations, ground services, information security, data storage, research, customer relations, payment processing, data analysis, email dispatch, IT, customer service, and marketing. These service providers process personal information on our behalf and for our purposes only, and are required to accept certain personal information protection obligations in the contracts we have with them. They must comply with personal information protection laws, safeguard personal information, and only process the information under our direction for authorized purposes.

What are your choices regarding the handling of your personal information?

Changing Communication Preferences

To modify your communication preferences:

• Utilize the unsubscribe mechanism provided in any marketing message, text, or email ;

• Contact Chrono Aviation’s Service Centers (refer to section 8 “How can you ask about privacy protection or express concerns?”).

As permitted by law, some unsubscribe requests may take up to 10 business days to process (for example, if a campaign is already in progress, you might receive marketing messages shortly after unsubscribing).

If you withdraw your consent to receive these electronic marketing communications, you will still receive service communications, such as those related to your reservations, other purchases, and flight information.

Changing Browser or Device Settings

We use cookies, scripts, pixels, local storage, and other tracking technologies on our website, our mobile application adheres to the respective regulations of Apple and Google, and other online platforms to manage them and enhance your experience.

Other Data Processing Options

If you wish to opt out of other collections, uses, or disclosures of your personal information by Chrono Aviation, please contact us (refer to section 8 “How can you ask about privacy protection or express concerns?”).

We generally store personal information at our offices in Québec and Montréal, as well as in the data center in Canada that hosts our online tools. For applications, sensitive data is stored locally on your phone at your discretion and under your responsibility.

Chrono Aviation maintains appropriate administrative, technical, and physical safeguards to protect your personal information. These safeguards aim to prevent loss, theft, unauthorized access, use, disclosure, alteration, or destruction of your personal information. Examples include:

• Restricted access to your personal information ;

• Electronic data is protected by technological means such as firewalls, access controls, encryption ;

• We educate our staff on the importance of protecting personal information against loss, theft, or unauthorized access,use, or disclosure.

As many of our interactions with you occur online or via email, we rely on you to take reasonable measures to protect your personal information. Examples include:

• We expect you to use unique passwords for accounts you have with us and to protect them from unauthorized use;

• You should not provide us with an email account that you share with another person; if you do, all emails (including password resets) sent to that account will be accessible to that other person.

Like most companies, we cannot guarantee that safeguards are always effective or that online communications are always secure. A breach in safeguards could lead to risks such as identity theft. In such cases, we act quickly to mitigate risks and inform you when there is a real risk of serious harm, or as required by law.

We retain your personal information as long as necessary for the purposes for which it was collected, or for a longer period if permitted or required by law. When your personal information is no longer needed, it is destroyed, anonymized, or deleted using secure methods.

Please note that if your personal information is collected by a third party, such as a hotel or car rental company, it will be retained according to that third party’s privacy protection policies and record retention requirements.

You have the right to access and correct your personal information.

You can make an official request for access or correction by contacting our Privacy Office (refer to section 8 “How can you ask about privacy protection or express concerns?”). In such cases, we will respond to your request for access or correction within a reasonable time frame (but no later than 30 days after your request), in accordance with applicable laws.

If you demonstrate that your personal information in our records is inaccurate or incomplete, we will make the necessary changes. If applicable, we will share the modified information with third parties who have access to your personal information.

It is your responsibility to provide accurate and complete information and to keep it up to date.

Our Chief Privacy Officer is responsible for overseeing our handling of your information and for monitoring compliance with this policy and data protection laws. If you have concerns or questions about how we handle your personal information, or if you wish to make an official request for access or correction, please contact our Chief Privacy Officer. Contact details are below.

privacy_vieprivee@wp.avionchrono.com

Address: 
Chief Privacy Officer of Chrono Aviation Chrono Aviation
Chrono Aviation 
706A, 7Avenue de l’aéroport
Québec (Québec) G2G 2T6
Téléphone : 1 855 247-6661

Please note that we will take reasonable steps to confirm your identity before disclosing personal information through the above communication channels.